Fix payment issues, such as declined or incomplete transactions

If y'all have bug paying for Google products, y'all might need to fix a problem with your payments profile.

Find the issue yous're experiencing beneath:

"Your transaction cannot be completed"

A variety of dissimilar situations may trigger this message. Try these suggestions to resolve the result:

  • If this message is followed by instructions for submitting boosted information to u.s.a., please do so. The other steps listed are unlikely to resolve this issue.
  • Bank check whether the billing address for your payment method (such as a credit carte du jour) matches the address recorded in your Google payments eye settings. If they don't match, update your address in your Google payments center, and try the transaction once again.
  • Try using a Google Play gift card to complete the transaction.
  • Try using the best interface for your computing device:
    • If you're using a desktop computer, endeavour the transaction using the Google product'due south website.
    • If you're using a mobile device, endeavor using the product'due south mobile app (if an app is available).
  • If you're using guest checkout when the error occurred:
    • Try signing in to an existing Google account and placing the order again.
    • Endeavor creating a new Google account if y'all don't already accept one and visiting the Google Store to try the transaction over again.

"Unable to complete transaction: Expired card"

Bank check to see if your payment method is upwardly to date. If it isn't, update it in the Payments center.

"Unable to consummate transaction. Please use another course of payment."

Note: These steps also apply if you come across the error bulletin "Your payment didn't go through. Please try a unlike payment method or try over again after."

Endeavor the post-obit:

  1. Check to see if your payment method is up to appointment. If it isn't, update information technology in the Payments heart, and then try your purchase again.
  2. Brand sure you have enough money in your account for the purchase.
  3. If y'all're still having problems, contact your bank to see if there'south a problem with your business relationship.
  4. Try making the purchase again with a different payment method.

"Your payment was declined due to an event with your account"

If you see this message, it might be because:

  • Nosotros saw a suspicious transaction on your payments contour.
  • Nosotros need a little more than information to protect your account against fraud.
  • Nosotros demand a little more data to comply with EU police (European customers only).

To set the issue, endeavour the following:

  1. Go to the Payments centre.
  2. Take action on any errors or requests in the payments center.
    1. You lot might need to verify your identity before you can purchase annihilation through your Google Account.
  3. Make sure your name, address, and payment data are up to date.

"Unable to process payment: Low menu balance"

You might not accept enough funds in your business relationship to brand the payment. Check your business relationship balance or contact your bank.

Ineligible or unavailable credit or debit bill of fare

Card is grayed out & says "verify on pay.google.com"

Your card was reported equally stolen. You must verify the menu earlier you tin can use information technology once again:

  1. Become to pay.google.com and sign in to your business relationship.
    1. If you lot accept multiple accounts, sign in to the account with the grayed-out card.
  2. Click Payment methods.
  3. Next to the card that says "Verification needed," click Verifyand thenCharge card.
  4. Within 2 days, you'll find a temporary accuse on your card statement along with an 8-digit code.
  5. To consummate verification, get to pay.google.com and enter the viii-digit lawmaking.

If you attempt to verify the payment method once more:

  1. Ostend which carte you want to verify.
  2. Check how long ago you tried to verify your card.
    • If less than 2 days: Wait upwardly to 2 days.
    • If more than two days: Cheque your menu statement. You should find a temporary charge from Google called "GOOGLE Exam," with an eight-digit code.

Bill of fare is grayed out & says "carte is ineligible"

You can't use this card for this purchase. Try to brand the purchase again with a different card.

If the card you lot desire to employ isn't listed, follow the on-screen instructions to add a new card.

Airtight payments profile

Learn more about what to do if you temporarily or permanently closed your payments profile.

If y'all're notwithstanding having trouble, contact back up.

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